To qualify for a return or exchange:

• Items must be unused, unopened, and in their original packaging.
  
• Returns must be initiated within 14 days of receiving your order.
  
• A valid proof of purchase (order number or receipt) is required.
  
• Used filaments, partially consumed spools, or items damaged due to improper handling are not eligible for returns.
  

Safety Note: Because filament material quality changes once opened, opened packaging cannot be returned unless the product is defective upon arrival.

For safety and quality control reasons, the following items cannot be returned:

• Opened filament spools
  
• Filaments exposed to moisture, dust, or improper storage
  
• Clearance or final-sale items
  
• Custom bundle orders (unless defective)

If you receive a damaged or defective product:

1. Contact us within 7 days of delivery.
   
2. Provide photos or video showing the issue.
3. Our support team will assess the case and offer:
   

• A replacement,
• Partial refund, or
• Full refund (including shipping), depending on the assessment.
  

Defects may include:

• Incorrect weight (underfilled filament)
  
• Severe winding tangles
  
• Manufacturing impurities
  
• Wrong item shipped
  

We will cover the return shipping cost for approved defective claims.

If you received the wrong color, material, or quantity:

• Contact us within 7 days
  
• Provide photos of the received items
  
• We will arrange replacement or refund at no additional cost

Customer-responsible:

• Change of mind
• Ordered wrong color/material
• No issue with the product quality
  

LOTACTREE-covered:

• Product defects
• Wrong item shipped
• Transport damage

Return shipping costs are not refundable unless the return is our responsibility.

Please contact our support team by email first at Support@lotactree.com to request a refund.

Returns must be authorized in advance.

Unauthorized returns or self-initiated refunds will not be accepted.

Once approved, returninstructions will be provided. After the returned items are received and inspected:

• Refunds will be issued to your original payment method
  
• Processing time: 3–7 business days
  
• You will receive a confirmation email once your refund is completed
  

Note: Some banks may require additional time (up to 10 days) to release the funds.

Exchanges are available under the following conditions:

• Item is unused and unopened
  
• Request is made within 30 days
  
• Customer pays the price difference (if any)
  

If the desired replacement product is out of stock, a refund will be issued instead.

Orders can be cancelled before shipment only.

• If your order has not shipped:
  
  → We will process a full refund immediately.
  
• If your order has shipped:
  
  → Please follow the regular return process after the item arrives.

If your package is lost in transit:

• Contact us with your order number
  
• We will file a claim with the carrier
  
• After verification, we will arrange a replacement or refund
  

If the package is marked “delivered” but you did not receive it, please check:

• With neighbors
  
• With building/office reception
  
• Your mailbox or parcel locker
  

If still not found, contact us and we will assist.

To initiate a return or refund request, contact our support team:

📧 service@lotactree.com

Please include:

• Order number
  
• Photos of product/packaging (if applicable)
  
• Description of the issue
  

Our team will reply within 24–48 hours.

• LOTACTREE is not responsible for returns damaged during customer return shipping.
• Ensure items are packaged securely to avoid transit damage.
• Any unauthorized return parcels may be rejected.

At LOTACTREE, we are committed to ensuring every maker, creator, and professional receives dependable filament quality and exceptional support.
If you have any questions, our team is always ready to assist.